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Frequently Asked Questions
ABOUT THE WATCHES
A Seiko mod is a unique, customized watch carefully hand-assembled using third-party aftermarket parts combined with original movements from TMI / Seiko Instruments.
A high-quality automatic or hybrid movement paired with carefully selected components results in a watch that is both unique and affordable.
Our exclusive aftermarket parts, often made from 904L stainless steel, together with sapphire crystal and reliable movements, give our watches a premium feel and distinctive finish.
No, under no circumstances. We only use original movements from TMI / Seiko Instruments for their quality and reliability.
Each watch is then assembled with custom parts by professional watchmakers exclusively.
Our watches are powered by reliable automatic movements from TMI / Seiko Instruments – including models such as NH34, NH35, NH36, NH38, NH70, NH72, VK61, VK63, and VK64.
These well-known movements are globally recognized for their precision, durability, and reliability, and are used by both modders and established manufacturers.
Yes, our bracelets are easy to adjust and can be resized in just 2–4 minutes. A free tool is included to make the process simple and effortless.
Of course. That’s what we sell the most. With us, you have the freedom to customize every part of your watch, from the dial and hands to the case and strap.
Together, we create a personal and timeless timepiece that truly reflects your style.
Yes, when you order, you can choose either with or without the Seiko logo.
Given the thousands of possible combinations, we can't display them all on our website. Please contact us with the model you're interested in, and we will assemble it as a custom order exclusively for you.
All our watches come with a standard 3ATM/30M water resistance which is suitable for everyday use such as rain and splashes.
If you want to use your watch for swimming snorkeling or bathing in the sea or pool you can upgrade to 10ATM/100M water resistance which provides extra protection for water activities.
When you choose the 10ATM upgrade your watch undergoes professional treatment to ensure it can withstand water pressure up to 10ATM/100M including pressure testing with professional equipment to verify water resistance replacement of seals and proper casing sealing as well as quality assurance with a guarantee on the upgraded water resistance.
Please note that any symbols or text on the dial are decorative and do not necessarily reflect the actual water resistance. The warranty does not cover water or moisture damage at 3ATM but covers such damage with the 10ATM upgrade.
All our watches are exclusively made to order, a craft executed with the utmost precision, care, and attention to detail. By manufacturing each watch based on your order, we guarantee a personal and uncompromising experience from the very start. Delivery time may vary depending on material choices and specifics. Assembly usually takes 2–4 working days from the order.
Thank you for choosing craftsmanship, quality, and personalized design!
All our watches come with a 2-year warranty that covers manufacturing defects, with particular focus on the movement. This warranty is our stamp of reliability, a promise that you can trust the watch's performance and quality over time. If you have any questions regarding the warranty, please feel free to contact us.
SHIPPING
We typically require 2–4 business days to build your watch, followed by thorough testing and quality checks to ensure optimal performance. Please note that customised watches may require an additional 3–5 business days.
Shipping:
Free Insured Shipping 5-9 business days.
Fedex Express 3-5 business days.
Overall:
The entire process, from start to finish, typically takes 7–14 business days, ensuring each watch meets our high standards before it reaches you. All packages are shipped securely via DHL, UPS, or FedEx, depending on your location.
Once your watch has been shipped, you will receive an email with your tracking information. With this, you can follow your order’s status all the way to your doorstep. If you cannot find the email in your inbox, please check your spam folder. Feel free to contact us if you need any assistance.
CUSTOMER SERVICE
Monday: 08:00 AM - 04:00 PM
Tuesday: 08:00 AM - 04:00 PM
Wednesday: 08:00 AM - 04:00 PM
Thursday: 08:00 AM - 04:00 PM
Friday: 08:00 AM - 04:00 PM
We respond to all emails as soon as possible.